Process Management
Management Services
Process Management
see customer feedback >>Workshop-driven Process Management approach
Pilot-project driven process implementation
"A path is created by walking it"
Workflow Optimization
Business & IT Process Management as an implicit or explicit deliverable of my projects
Customer focus and end2end optimization
Pain Point Analysis
Creation of a "Heatmap" as basis for workflow optimization
Elaboration, definition and IT-implementation
including quality assurance
Customer feedback
"[Markus Benes] always managed to solve complex tasks in a simple way by sharing his experience with similar situations. He decisively supported the operative implementation of the jointly developed structures and processes in our Business IT system."
Ing. Markus Dolleschal
Managing Partner, Ohmega Energy GmbH
"Within the scope of his activity [Erste Campus Processes], Mr. Benes achieved all goals set by the business partners and management to their complete satisfaction, and in some cases even exceeded them. In addition to the project assignment, Mr. Markus Benes conducted "training on the job" with his successor."
Peter Weiss
Head of Group PMO, Erste Group Bank AG
"Markus analyzed and produced a Heat Map with suggestions for improvement in an extremely difficult situation, as the process owners of the Procure2Pay-process reported to 4 directors and 2 board members. Onboarding and training of new employees was another important part of his job, along with stakeholder communication and regular reporting to the steering committee. I got to know Markus as a very dedicated project member who always came to the meetings very well prepared (his experience from top-class sports showed here)."
MMag. Stefan Brunnsteiner
CIO, Semperit AG Holding, Vienna
Let's get in touch!
Contact
Please contact me for a non-binding initial discussion - I look forward to getting to know you!
Office
Biedermannsdorf is located in the Vienna metropolitan area.